Terms & Conditions:     
                        For the Aquatic Weed/Plant Removal Work

Terms and conditions for contract of aquatic weed/plant waste works:

Please note:
Pondtec Ltd reserve the right to change/amend any of the below terms and conditions without giving prior notice. If further clarification is required for any of the below, please contact us ASAP.

1. Terms & Conditions agreement:
Any customer/client/company that does not agree fully to our terms & conditions below, must make Pondtec Ltd aware within five days via email to the following link pondtecuk@gmail.com before the due date work is to start. If you do not make Pondtec Ltd aware of any disagreement, then it is deemed you fully accept all terms and conditions laid out here for the term of the work to be carried out by Pondtec Ltd.


2. On signing the quotation:
This confirms that you the customer/client/company are happy and willing to accept and abide by all Pondtec Ltd terms and conditions, either verbal or written and have entered into a contractual agreement between Pondtec Ltd and the customer/client/company.

3. Delivery Policy
:
Pondtec Ltd will carry out the works as per documents, any additional work that is not within the documents will be deemed as extra/s and will be chargeable/payable at the end of the work, providing you have supplied us with all the necessary information clearly that you require done.

4. Information provided:
Pondtec Ltd will deploy the required equipment and manpower to the information supplied/received by the customer/client/company to Pondtec Ltd. If for any reason you the customer/client/company have withheld information and Pondtec Ltd cannot carry out the original works, then Pondtec Ltd cannot be held responsible and any additional costs incurred will have to be met fully by you the customer/client/company.

5. Payment/s for any and all services/products:
All payments MUST be made via BANK TRANSFER (BACS) (unless otherwise prior agreed). Pondtec Ltd require an initial payment prior to any works starting. The amount is between 40% - 60% if the total cost is £2,000.00 or less, over this amount we will provide a payment schedule plan with dates and amounts required. All payments must be cleared into Pondtec Ltd Bank Account before any work/services will start/commence. If for any reason during the works/services being carried out and any payment/s not completed on time by the required date by the customer/client/company to Pondtec Ltd, Then this may result in works/services being halted/delayed/stopped until the required payment/s have been paid and cleared in full, along with a late payment fee being added for each day the amount remains outstanding as per No8.

6. Stage payment schedule:

Pondtec Ltd require payments as they become due. They must be paid via Bank Transfer by the customer/client/company on or before the date they become due and for the full amount on that date. All Payments required are set out in the stage payment schedule document emailed to you the customer/client/company prior to the due date work is to commence. Failure to adhere to any or all the above could and will result in additional costs incurred and being added. (No8 Late Payments).

7. Site Visits
:
Are chargeable by Pondtec Ltd, when an appointment is made, then we require the payment to be made during the initial visit, to the Pondtec Ltd representative and a receipt will be issued to the customer/client/company for the amount charged.

8. Late payment/s:

Pondtec Ltd reserve the right to add 3% above current base rate for any monies that become due and not paid in full on the agreed date/s this amount will be added to the original outstanding amount per week for every week that the amount stays unpaid, until payment/s have been made and cleared in full.

9. Recovery for outstanding payment/s:
Pondtec Ltd reserve the right to take County Court Action against any customer/client/company for any outstanding amount/s. any and all costs incurred in the recovery for outstanding amount/s will also become due and MUST be paid in full by the customer/client/company and No8 will be enforced.

10. Site visit request:
If Pondtec Ltd visit your site on request regarding a problem that has occurred, & it is found not to be the fault of Pondtec Ltd then this is chargeable to the customer/client/company as a standard call-out fee & an hourly rate thereafter.

11. Travelling/Plant (delivery-collection):

This is all chargeable to the customer/client/company for vehicles and all staff from our yard to site and return along with any other travelling needed. This is based on a per mile charge depending on type of vehicle/s used. Plant equipment required is an additional charged for delivery and collection from site (contact Pondtec Ltd for clarification of charges).

12. Cleaning/removal of waste
:
Pondtec Ltd cannot guarantee the removal of any or all waste. Until Pondtec Ltd have carried out the first attempt of cleaning, then and only then Pondtec Ltd can offer a reasonable assessment of the level of waste that could be removed. Some waste/plants/weed is deep rooted and cannot be removed. Pondtec Ltd staff will always make their best effort to remove the waste to an acceptable level.

13. Waste to be removed from site:
:
Due to the nature of aquatic material/s etc to be removed from your site, this creates an issue with land fill and higher costs. This material is very wet and classed as not normal vegetation plant-life. The cost for the removal from site is higher than normal materials and must be charged for accordingly.


14. Complaint/dissatisfied
:
If for any reason a customer/client/company are unhappy in anyway with goods supplied/fitted or any work/s carried out by Pondtec Ltd, must make Pondtec Ltd fully aware within five days via email only of the work finishing, otherwise it is deemed that you the customer/client/company are fully satisfied that everything possible has been done, and no action can be taken whatsoever against Pondtec Ltd after this five day period allowed.

14. Complaint/dissatisfied
:
If for any reason a customer/client/company are unhappy in anyway with goods supplied/fitted or any work/s carried out by Pondtec Ltd, must make Pondtec Ltd fully aware within five days via email only of the work finishing, otherwise it is deemed that you the customer/client/company are fully satisfied that everything possible has been done, and no action can be taken whatsoever against Pondtec Ltd after this five day period allowed.

15. Cancellation of start date by the customer/client/customer:
:
The customer/client/company Must give Three clear working days’ notice before the agreed start date, If for any reason this is not adhered to, then Pondtec Ltd are within their rights to charge the customer/client/company a fee of £125.00 + any other costs incurred.

16. Cancellation of contractual agreement by the customer/client/company:
If for any reason the customer/client/company wishes to cancel the contractual agreement that has already been made between Pondtec Ltd and the customer/client/company, and through no fault of Pondtec Ltd that the contractual agreement is then cancelled, no monies, payment/s or refunds are due to the customer/client/company. any monies or payments that are outstanding to the current contractual agreement will still become due by the customer/client/company and MUST be paid in FULL along with any costs that Pondtec Ltd incur in any recovery of monies or payments. Failure to do so may result in No's 8, 9 being sanctioned.

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