We understand that there is so much conflicting advice and if you have books on how to look after a pond, water feature or aquarium, they all conflict.
This was the reason our founder Ian Hunter started working in the aquatic industry.
We have over 40 years knowledge and experience, so there is nothing that we have not experienced over the years and fixed. We are very passionate about what we do and the advice we offer. It is quite daunting when you first start looking after fish etc. Yes there is a lot to know and understand, but thats where we come in, as all our previous work we have done for customers, we supply them with a step by step guide as to how to look after whatever we have done for them. also for all our customers we offer a telephone service, where they can call us to gain further advice and help.
We pride ourselves in our after-sales service and we always say "a business is only as good as there after-sales service". Many companies only want your money and then never seen again if you have an issue. For people that are not our customers we do have to charge a nominal fee to help cover our time, as we have to first understand your system and then the problem that is happening and this is not always a 5 minute fix, we want to make sure we give the correct information always.
I hope this helps you understand a bit more about our company. for more information about us and what we are all about, click on the following link about us